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Getting Started FAQs

• About LIT SOFTWARE - What we do in 90 seconds!
• What does TrialPad look like in action?
• Do you have an overview on how use the apps?
• How do I move my Case Folders from the legacy app to the new app?
• Why are the files I want to import grayed out and can't be selected?
• Why are some of the buttons hidden, or the text obscured, in the user interface?
• Why am I having issues importing files from cloud storage providers to the iPad apps?
• Why am I having an issue getting past the Sign in with Apple screen on my iPad to try and purchase the LIT SUITE?
• Where should I store my Case Files?
• When I try to subscribe to the LIT SUITE, why do I get a message that In-app Purchases are not allowed?
• When I download a folder from iCloud it doesn’t seem to download all the files in the folder?
• Is there an iPad User Guide?
• How do I use the built-in security and privacy protections of iPad?
• How do I take a screenshot, or record the screen, of my iPad or Mac?
• How do I import files from Microsoft SharePoint?
• How do I manage my subscription?
• How do I identify the model of my iPad, Mac, or Apple TV?
• How do I download and import files into the apps?
• How do I connect a USB drive or an SD card to my iPad to transfer files?
• Can I connect to a file server to download files to the LIT SUITE apps?
• How do I update my iPad to the latest iPadOS?
• Do you have a manual or user guide?
• Can you have a salesperson contact me?
• Do you offer training on the LIT SUITE apps?

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