FAQs

LIT SUITE FAQs

• Do you have an Enterprise Program to make bulk or volume purchases?
• Can I work with Case Files in iCloud Drive while offline?
• Can I easily move my Case Files to another iPad or Mac as a backup, or to share with co-counsel?
• Are your apps available on Windows, Android, or some other platform?
• Why can't I store my Case Files on Dropbox, or another cloud storage provider?
• Can I buy the LIT SUITE apps separately?
• Are the redaction tools in the LIT SUITE apps permanent?
• Can I import files into the apps using drag and drop?
• Can I still use the legacy apps if I try the LIT SUITE?
• Can I transfer my LIT SUITE subscription to a new iPad or Mac, and maintain my discounted subscription?
• Can the price to my subscription to the LIT SUITE decrease?
• Can the price to my subscription to the LIT SUITE increase?
• Do you have desktop versions of your apps?
• Do you have telephone support?
• Do you offer free educational licenses?
• Do you store user data on your servers or cloud?
• Does the LIT SUITE subscription renew automatically?
• Dropbox and iPad integration doesn't seem to work, what is the solution?
• How can I cancel my subscription or free trial so I won’t be charged?
• Can I use Family Sharing with a subscription?
• How can I collaborate with other users on the same Case File?
• How can I get a receipt for my purchase or renewal?
• How can I pay for the LIT SUITE using my firm credit card, or gift the LIT SUITE to another user?
• How do I check my subscription status?
• How do I find out what version of the app I'm using?
• How do I flatten a PDF to make it more compatible?
• How do I import a folder from Dropbox or another third-party cloud storage provider?
• How do I make a suggestion for a new feature?
• How do I quit all my apps and restart my iPad?
• How do I sync a Case File across multiple iPad devices?
• How do I update my LIT SUITE apps to the latest versions?
• How do I use Universal Control to transfer files from my Mac to the iPad apps?
• How do I use Multitasking and Split View with the LIT SUITE apps?
• How is the Dropbox import different for the new LIT SUITE apps compared to the Legacy apps?
• How many devices can I install the apps on?
• I'm getting a reproducible crash, how can I share the analytics data?
• If I delete a LIT SUITE app will the Case Files also be deleted?
• What are your best practice recommendations for working with different file types?
• What do I do if an app unexpectedly quits, stops responding, or won't open?
• What is the best iPad to use with the apps?
• What is the cost for the LIT SUITE?
• What kind of USB drive should I use with the LIT SUITE?
• Where can I find the details about my LIT SUITE subscription?
• Where do I purchase the LIT SUITE?
• Which is the best Mac to buy to use with your Mac apps?
• Why am I having issues accessing my Google Drive?
• Why are Bates numbers, or other information, getting cut off when printed?
• Why is the LIT SUITE a subscription instead of a one time purchase and charging for upgrades?
• Why are you using Continue with Apple to activate the subscription?
• Why do some PDFs display very slowly and cause a stutter when scrolling the document list?
• Why do you recommend setting the Document Storage location to be On My iPad, and store Case Files in the On My iPad location?
• How do I know if my Mac is compatible with the new LIT SUITE Mac apps?
• What are the hardware and software requirements to run the LIT SUITE apps on a Mac?
• What does it mean when a PDF file has “Unable to open” under the document name?
• My Case Files seem to have disappeared on my iPad, where can I find them?
• My Case Files seem to have disappeared on my Mac, where can I find them?
• Can I request a refund?
• How can I find out where my Case File is stored on my iPad?
• How can I use the sample Case File to try and reproduce an issue?
• Can I import Microsoft Office files into the LIT SUITE?
• Why am I getting a Save Error message?
• I received this OneDrive error message: The requested operation couldn't be completed because the feature is not supported.
• My credit card was declined, can you run the charge again?
• How is user data handled in the LIT SUITE?

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