At this time we only offer support through email because it allows us to request screenshots and screen recordings to better understand what you are experiencing. This allows us to see the issue in context, something that cannot be done on the phone even over long conversations. We can also send you screenshots or screen recordings in response to guide you, or provide a link to a support article that answers your question.
We can assure you that everyone who answers our support emails speaks English as their first language, is an expert on the LIT SUITE apps, understands legal matters and lawsuits, and is also familiar with how Mac and iPad operating systems work.
Additional support can be found on our online Help Center https://support.litsoftware.com/ which has many FAQs and tutorial videos. Our Help Center is constantly growing and updated with the latest information and resources.
iPad - How to take a screenshot: https://support.apple.com/en-us/HT210781
iPad - How to record the screen: https://support.apple.com/en-us/HT207935
Mac - How to take a screenshot: https://support.apple.com/en-us/HT201361
Mac - How to record the screen: https://support.apple.com/guide/mac-help/take-a-screenshot-or-screen-recording-mh26782/mac