If you send us a support email with a question, we may respond asking you to send us a screenshot or a screen recording, especially if there is a limited description and we are trying to determine what part of the app you are having issues with.
A screenshot or screen recording allows us to see what you’re describing in context and almost always means a quicker resolution to your issue. Here are Apple Support articles on how to take a screenshot or screen recording on your iPad or Mac:
| iPad | Mac | |
| Take a Screenshot | https://support.apple.com/en-us/HT210781 | https://support.apple.com/en-us/HT201361 |
| Record the Screen | https://support.apple.com/en-us/HT207935 | https://support.apple.com/en-us/HT208721 |