Submit a Support Ticket

Get the fastest, most accurate help by sending an email from inside the app—your device details are included automatically for quicker support.

How to Send a Support Ticket (through the app):

The fastest and most thorough way to reach support is directly from within the app.

On iPad:

Open the LIT SUITE app you want support assistance with.

1. Tap the Support button.

2. Select Send an Email to our Support Team.

3. Add your email address to ensure you receive responses.

   The From field will automatically be filled in with the email address associated with the license and device. If this email address is not one you have access to, add your email to the CC field. This will ensure you will receive the response from the LIT SOFTWARE support team.

4. Fill out the auto-generated email with as much information as possible. Provide any information to describe your issue and any troubleshooting steps you've taken. 

5. Tap Send.

On Mac:

Open the LIT SUITE app you want support assistance with.

1. Click Help in the Menu Bar

2. Select Send an Email to our Support Team.

3. Add your email address to ensure you receive responses.

   The From field will automatically be filled in with the email address associated with the license and device. If this email address is not one you have access to, add your email to the CC field. This will ensure you will receive the response from the LIT SOFTWARE support team.

4. Fill out the auto-generated email with as much information as possible. Provide any information to describe your issue and any troubleshooting steps you've taken. 

5. Click Send.