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Requesting a Refund

Request a LIT SUITE subscription refund from your original point of purchase, either the Apple App Store or Link/Stripe.

Refund requests are reviewed by the company that processed your payment, under its own refund policy. A full refund ends your subscription and your access to the apps.

Check How You Pay

Your payment method appears on the Managed By line of the Account Information screen in any LIT SUITE app.

How to Check Your Payment Method

Open Account Information from any LIT SUITE app.

  1. On iPad, tap the person icon at the top of the Case Selection screen. On Mac, choose [App Name] > Account in the menu bar (for example, TrialPad > Account).

  2. Look at the Managed By line under Subscription.

Don't see a Managed By line? Use your receipt instead. A receipt from Apple means the App Store section below applies. A receipt from Link means the Link/Stripe section applies.

Not sure you want a refund? If you're in a free trial, cancel before it ends and you won't be charged. If you only want to stop the next charge, cancel instead and keep using the apps until the end of the period you already paid for. Please review Cancelling Subscription or Free Trial on our Help Center for more information.

Request Your Refund

Apple and Link/Stripe review refund requests under their own refund policies. Not every purchase qualifies, so please read the policy for your payment method before you submit a request.

Managed By: App Store

Request your refund from Apple. Please review Request a refund for apps or content that you bought from Apple on Apple's Support Center for more information.

Managed By: Stripe

Your purchase was sold through Link/Stripe, so your receipt came from Link/Stripe and the charge on your statement starts with LINK.COM*.

  1. Sign in at link.com with the email address on your receipt. If you don't have a Link account, create one with that email address and your purchase appears in it.
  2. Open Contact support, choose the purchase, and describe why you're requesting a refund.

Link/Stripe reviews requests within about five business days, and approved refunds reach your card within three to seven business days. Please review Requesting a Refund for a Sold Through Link Payment on Link's Support Center for the refund policy.

Your Case Files

A refund doesn't remove anything from your device. Your Case Files stay where they are; you'll need an active subscription to keep working in them.