Resolving Declined App Store Charges

All LIT SUITE billing is handled securely through Apple; learn what to do if your payment is declined or needs to be updated.

All App Store billing is managed directly by Apple. For privacy and security reasons, only Apple and your credit card company have access to your payment details. LIT SOFTWARE does not have access to or control over any billing information or transactions.

Why a Charge May Be Declined

A declined charge often occurs when your credit card company places a temporary fraud protection hold during Apple’s attempt to process the payment.

In most cases, Apple will automatically retry the charge. If the issue persists, you may need to contact your credit card company or update your payment information.

How to Resolve a Declined Charge

1. Check with your credit card company

   Authorize the purchase or verify that there are no holds or restrictions on your account.

2. Update your payment method with Apple

   You can update or change your payment method using Apple’s support resources:

   • If your payment method is declined in the App Store

   • If you need to change or update your Apple Account payment method