Under no circumstances do the LIT SUITE apps ever delete Case Files. Due to the sandboxed nature of iPadOS, the LIT SUITE apps can only open a Case File from where it is stored in the Apple Files app. iPadOS does not allow apps to delete files or folders from the device. The only time Case Files will disappear is if the user intentionally deletes them.
We have seen situations where Case Files are temporarily hidden if an app or the iPadOS requires an update, or after an app or iPadOS update as the Apple Files app rebuilds the various views. Please follow these steps:
- Update your apps by opening the App Store app on your iPad and tapping on your name icon in the top right. Then scroll down to see the Available Updates section and find our apps in the list and press the Update button. You can also just choose Update All at the top to update all your apps to the most recent versions.
- Update your iPadOS by opening the Settings app on your iPad, tap on General in the list on the left, then tap on Software Update on the right side. If you have any available updates go ahead and update to the most recent version. The iPad should restart automatically after an iPadOS software update.
If you didn’t have any iPadOS update available, you should fully power down the iPad, and wait a couple of minutes before powering it back on again by following these directions: https://support.apple.com/en-us/101603. This will refresh the system, and your Case Files should reappear.
If you follow the above steps and your Case File is still missing, it is probably because the Case File was deleted or you just cannot locate where a Case File was saved within the Files app on your iPad.
If you think a Case File may have been deleted, you should be able to find it in the Recently Deleted location (where it is stored for 30 days before it is permanently deleted). Open the Files app, and in the Locations sidebar tap on the Recently Deleted icon. If you see a Case File there that you want to recover, tap on the Select button, tap on the Case File, then tap on Recover.
To locate a lost Case File, open the Files app and tap on the Recents location at the top of the Locations sidebar, which will list Case Files that you have recently opened. If you see the Case File you’re looking for, long press on the name and choose Get Info from the resulting popup. This will display information about the Case File, and at the bottom beside Where it will show the location where the Case File is stored. Tapping on the location will bring you to that location.
Another option, if you know the name of the Case File you’re trying to locate, is to search for it by typing the name in the Search field in the top right corner of the Case Selection screen. If you find the Case File you’re looking for, long press on the name and choose Get Info from the resulting popup. This will display information about the Case File, and at the bottom beside Where it will show the location where the Case File is stored. Tapping on the location will bring you to that location.
Once you find your Case Files you should move them to the On My iPad location into a folder named with the app, for example On My iPad > TrialPad for your TrialPad Case Files.