Storing Your Case Files
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      Troubleshoot a Missing Case File

      When you create or open a Case File, iPadOS or macOS uses Apple’s built-in Files (iPad) or Finder (Mac) browser to decide where files live and how they behave.

      Because of how iPadOS and MacOS works, the LIT SUITE apps can only access Case Files where they are stored in the Apple Files app. iPadOS and MacOS does not allow apps to delete files or folders. If a Case File disappears, it’s usually because the file was deleted by the user or has become temporarily hidden.

      Finding Missing Case Files on the iPad

      Check If the App is still on Your iPad

      If the app is deleted, and the Case Files were stored in the App Folder in On My iPad, the Case Files will have been lost.

      Learn more about the App Folders here: Understanding Case Files and App Folders

      Check If the File Was Deleted

      Deleted Case Files remain in Recently Deleted for 30 days.

      1. Open the Files app.
      2. Tap Recently Deleted in the sidebar.
      3. If your Case File is listed, tap Select, then tap the file, then tap Recover.

      Search for the Case File

      If the file wasn’t deleted, it may have been saved in a different location.

      Option 1: Use Recents

      1. Open the Files app.

      2. Tap Recents in the sidebar.

      3. Long press the Case File’s name.

      4. Tap Get Info to see its storage location.

      5. Tap the location to open the folder.

      Option 2: Use Search

      1. On the Case Selection screen, tap the Search icon (top right).

      2. Type the name of the Case File.

      3. If it appears, long touch and hold the file and tap Get Info.

      4. The location will be displayed under Information.

      Check for Updates

      Sometimes files may appear missing if the app or iPadOS needs to be updated. This can also happen just after an update while the Files app refreshes.

      To update your apps:

      1. Open the App Store.

      2. Tap your profile icon (top right).

      3. Scroll to Available Updates.

      4. Tap Update next to each LIT SUITE app, or tap Update All.

      To update iPadOS:

      1. Open the Settings app.

      2. Tap General > Software Update.

      3. If an update is available, install it and allow the iPad to restart.

      If no iPadOS update is available:

      1. Turn off your iPad completely.

      2. Wait two minutes.

      3. Turn it back on.

      Follow these Apple steps if you need help restarting your device.

      Finding Missing Case Files on your Mac

      Check if the File Was Deleted

      Deleted Case Files may still be in Trash.

      1. Open Finder.

      2. Click Trash in the sidebar.

      3. Locate the Case File.

      Search for the Case File

      Option 1: Use Finder Search

      1. Open Finder.

      2. Enter the Case File name in the Search bar (top right).

      3. Control-click the Case File → Get Info.

      4. Review the “Where” section for its location.

      Option 2: Use Path Bar

      1. In Finder, go to View > Show Path Bar.

      2. Select the Case File to see its folder path at the bottom of the Finder window.

      Check for Updates

      Files may appear missing if macOS or the app needs an update, or during Finder refresh.

      Update your apps

      1. Open the Mac App Store.
      2. Tap your profile icon (bottom left).
      3. Update each LIT SUITE app.

      Update macOS

      1. Go to Apple menu  and select System Settings.

      2. Select General.

      3. Select Software Update.

      4. Install updates, then restart your Mac.