At this time we only offer support through email because it allows us to request screenshots and screen recordings to better understand what you are experiencing. We can also send you screenshots or screen recordings in response to guide you, or provide a link to a support article that answers your question. This cannot be done over the phone.
We can assure you that the person who responds to your email is based in the U.S., familiar with the law and litigation, knowledgeable about the apps, and can assist with the Mac and iPad operating systems.
Additional support can be found on our online Help Center https://support.litsoftware.com/ which has many FAQs and tutorial videos. Whenever we are asked a question that doesn’t already have a support article in our Help Center that addresses it we endeavor to create one. This means our Help Center is constantly growing and updated with the latest information.
See how to take a screenshot on iPad: https://support.apple.com/en-us/HT210781
See how to record the screen on iPad: https://support.apple.com/en-us/HT207935
See how to take a screenshot on Mac: https://support.apple.com/en-us/HT201361
See how to record the screen on Mac: https://support.apple.com/guide/mac-help/take-a-screenshot-or-screen-recording-mh26782/mac