Our support staff is made up of real human beings dedicated to answering your questions and helping you achieve success with our apps. We offer support through email because it allows us to request screenshots and screen recordings to better understand what you are experiencing. Through email, we can also send you screenshots and screen recordings to guide you, or provide a link to a support article that answers your question. You just can’t do that over the phone!
Additional support can be found on our online Help Center https://support.litsoftware.com/ which has many FAQs and tutorial videos. Whenever we are asked a question that doesn’t already have a support article in our Help Center that addresses it we endeavor to create one. This means our Help Center is constantly growing, and also ensures that the Help Center is constantly updated with the latest information. Through the Help Center our customers can find answers and instructions on the features in all our apps 24/7.
Lastly, our email support system helps us to prioritize our support, ensuring that if you are in need of immediate assistance, you will receive a response as quickly as possible from the person best equipped to help.
See how to take a screenshot on iPad: https://support.apple.com/en-us/HT210781
See how to record the screen on iPad: https://support.apple.com/en-us/HT207935
See how to take a screenshot on Mac: https://support.apple.com/en-us/HT201361
See how to record the screen on Mac: https://support.apple.com/guide/mac-help/take-a-screenshot-or-screen-recording-mh26782/mac